TELUS has a robust selection of customer support articles, but the navigation isn’t as intuitive as we’d like. You need to apply the support filter to search results to prevent other TELUS pages from burying the article you need. Once you realize there’s a filter, the search function makes finding help for your security system easier.
You can contact TELUS support through six methods: in-store, phone, live chat, online forums, and a dedicated support account on Twitter. We especially like the public nature of forums and Twitter, which means you might find an existing answer that fits your needs or for tracking ongoing issues.
As you might expect from a telecom company, there are a lot of negative customer reviews about TELUS online. Many common complaints stem from service appointments, high costs, and cancellation fees.
While TELUS likely isn’t as bad as the star ratings would have you believe, it’s a good idea to be cautious and learn as much as possible before signing a contract. You don’t need to buy if a salesperson feels too pushy, and you can adjust your expectations by reading the contract’s fine print before committing to TELUS.